OUR SALON

• We have undertaken a thorough review of our salon and services.

• We have rearranged the salon space to adhere to social distancing guidelines.

• Every surface will be cleaned regularly and wiped with the appropriate sanitiser between each appointments.

• All items of equipment will be disinfected before and after every service.

• Disposable gowns and towels will be used at all times.

​

OUR TEAM

• All team members are trained to care for our customers in a safe, hygienic and professional manner.

• We have agreed social distancing for our team in communal staff areas.

• Staff have been briefed to not attend the salon if they have a temperature, or are feeling unwell or if any person in their household is unwell or is self-isolating.

​​

OUR PROFESSIONAL SERVICES

• We have reviewed our service menu and removed any that we feel will be unsafe at this time.

• Our team will wear gloves, masks and aprons on the salon floor and all team members will wash their hands before and after every client interaction.

• PPE will be replaced after every client.

• New clients will have a virtual consultation to assess their service needs and ensure the right appointment time is allocated.

• In-salon consultations will be done at the styling station and via the mirror to minimise face-to-face interaction.

​

CLIENT ARRIVAL AND RECEPTION

• We will not be accepting walk-ins, you must pre-book.

• We will stagger customer appointment times.

• We will greet you warmly but without a handshake or a hug.

• We will provide hand sanitizer and must be used on entry to the salon.

• Clients must minimise what they bring as you will be asked to keep all belongings with you.

• We ask that clients attend their appointments alone.

• A screen will be installed at reception.

• We ask that you pay using card or cashless means where possible.

• You will be escorted to your stylists’ section ASAP to avoid congestion in the waiting area.

• Waiting areas will be arranged to adhere to social distancing.

 

WE ASK YOU, OUR CUSTOMERS TO

• Arrive at the time agreed to maximise social distancing and no waiting after treatment.

• Please wear face mask.

• Please be on time for your appointment.

• To wash your hands or use hand sanitisers before and after each service

• We will not be serving refreshments.

• We will not have magazines in the salon.

• To contact us and re-arrange your appointment, at no additional cost, if you have a temperature, or are feeling unwell; or if any person in your household is unwell or is self-isolating.

• Do not come to the salon if you or anyone you live with is unwell or self-isolating.

• We are happy to discuss any of your individual concerns, please feel free to call the salon or speak with a member of the team.

• No children allowed unless to have a haircut.