Cancelations or No-Shows
We will do our best not to cancel or re-arrange your appointments and to run to time. We really appreciate you doing the same.
Our Cancellation Policy
We will take your payment details at the time of booking an appointment with us.
It is very difficult to fill appointments at short notice.
If you need to cancel, please give us a call during working hours. Please do not text, email or put a message on social media.
Before we take your payment details to cover a cancellation charge or a deposit or advance payment, we will confirm:
The service or treatment you have booked.
The total price of the service or treatment booked or how the price will be calculated if an exact price cannot be given.
The time and date of the appointment.
A deposit of 50% of the cost of your service or treatment will be charged if you:
missed your last appointment with us
are a new client
are booking for an appointment such as hair colour or for a series of appointments.
The deposit will be taken when you book your appointment and will be taken off your bill when you pay for the service or treatment you have received. The deposit is non-refundable and non-transferable.
In case of a late cancellation or no-show, we will keep an amount of the advance payment that genuinely reflects the loss we have suffered as a result of the late cancellation or no-show.
Keeping to Time
If you are running late, we will do our best to fit you in, but we may not be able to provide the full service or treatment.